Returns Policy

As of 27 April 2022

Returns address:

Fitted Mirrors & Glass Limited
Unit 8
Ellerslie Square Industrial Estate
Lyham Road
London
SW2 5DZ

Returning undamaged or non-defective goods

IMPORTANT

As all mirrors and glass are made to order, unless the product is defective, you will not be able to return any product for a refund.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE

Unless the product is defective you will not be able to return any product that is not in its original packaging. Please also be aware that you shall be responsible for any return delivery charges and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Fitted Mirrors & Glass Limited.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.

Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning damaged, faulty or incorrect goods

Damaged goods

If you have taken delivery of a package and it or the contents have been damaged in transit, you must contact us within 7 days but you need to return the item(s) to us within 21 days of receipt for exchange. Please contact our office on: 020 7737 1430  from 08.00-17.00 Monday to Friday or by email info@fittedmirrors.co.uk or in writing to Fitted Mirrors & Glass Limited, Unit 8, Ellerslie Square Industrial Estate, Lyham Road, London, SW2 5DZ.

We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.

Faulty good

You have the right to return any faulty goods, you must contact us within 7 days but you need to return the item(s) to us within 21 days of receipt. Please keep all the warranty information that accompanies your item as this may be needed. Please contact our office on: 020 7737 1430  from 08.00-17.00 Monday to Friday or by email info@fittedmirrors.co.uk or in writing to Fitted Mirrors & Glass Limited, Unit 8, Ellerslie Square Industrial Estate, Lyham Road, London, SW2 5DZ.

We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.

Incorrect goods

If you discover that we’ve sent you the incorrect goods, please contact the office immediately (within 7 days) and we will quickly rectify this mistake. Please call 020 7737 1430  from 08.00-17.00 Monday to Friday or by email info@fittedmirrors.co.uk
or in writing to Fitted Mirrors & Glass Limited, Unit 8, Ellerslie Square Industrial Estate, Lyham Road, London, SW2 5DZ.

We will quickly replace them with the goods you ordered. Calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE

In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 21 days of the delivery of the replacement. Provided you return the goods to us within 21 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 21 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your statutory rights.